Archives de catégorie : IE_Smartmob_Email_Subs_VEEDZ

IE_Smartmob_Subs_Email_VEEDZ

VEEDZ: your videos on demand

Subject: Confirmation of your customer account and plan activation

Hello [__________], Thank you for registering with our VOD service.

Plan

We hereby confirm that you have signed up for the VEEDZ plan allowing you to enjoy unlimited streaming of the Site Content{MONTHLY, WEEKLY}. The plan is subscribed via {TYPE OF BILLING} at the price of {PRICE in euros inclusive of VAT per month, week}, {INCLUDING A PROMOTIONAL OFFER: e.g.: the first week free}.

The plan is entered into for weekly or monthly periods as indicated above and will be renewed automatically for extended periods of one week or one month (depending on the subscribed plan) until termination.

Payment for the plan will be charge to your mobile operator bill or direct debited from your bank card.

If you receive a promotional offer, it is only valid once.

Your IDs

In addition, you will find below your login information to log onto your VEEDZ member area:

  • Login: [_______]
  • Password: [_________]

You can visit the member area of our site at this link: click here or copy it into your browser’s address bar.

Contact 

This service is provided to you by the company

The service is provided by DIGITAL GLOBAL PASS GLOBAL (DGP), a French simplified limited company with capital of €10,000, registered in the Aix-en-Provence Trade and Companies Register under number B 390 944 429/ EU VAT no. FR 91 390 944 429, whose registered office is located at 350 rue Denis Papin, Parc de la Duranne, Domaine du Tourillon, 13100 Aix-en-Provence, France.

If you have any questions or need information about VEEDZ, please contact our Customer Service:

  • Email address: customer@veedz-ie.com  
  • By post (does not require postage): Service Client Libre Réponse 94119 – 13629 Aix en Provence cedex 1

Cancellation terms, depending on the billing method

You can cancel your plan with one click by going to the My Account page: click here. To cancel your plan with one click, you will need to log in first. You can also contact our customer service department by emailing customer@veedz-ie.com.

You can also follow the cancellation terms set up by your mobile phone operator if you subscribed through your Mobile Operator; go to your operator’s customer space to find out what to do.

Right of withdrawal

In accordance with French consumer rights, legislation (article L. 121-21 of the French Consumer Code, we hereby inform that you have a period of fourteen (14) clear days from acceptance of and subscription to the Service to exercise your right of withdrawal without having to provide any justification for the said withdrawal or pay any penalties, with the exception, where applicable, of the return costs.

The fourteen (14) day period shall run from the date on which the agreement is entered into.

To exercise your right of withdrawal, you must notify us of your decision by means of a straightforward statement to be sent to us as soon as possible:


• e-mail: customer@veedz-ie.com

Or by


– by regular mail to the following address (does not require postage):

Service Client Libre Réponse 94119 – 13629 Aix en Provence cedex 1

You must include the following items in your statement to ensure processing:

– your full contact details (surname, first name, postal address and email address);

– the name of the relevant department;

– the reason for the request;

– your telephone number and/or email address as provided at the time of signing-up;

– the payment method used;

– if billed by the Mobile Operator, the mobile telephone number;

– a copy of the payment systems operator’s detailed invoice:

– bank account details.

You will also find enclosed a form to return to us duly completed.


An acknowledgment of receipt will be sent to you by email when we receive your request for withdrawal.


If the User withdraws from this agreement, the Company shall refund all payments received from the User no later than fourteen days from the day on which the Company is informed of their decision to withdraw from this agreement.

Delivery terms:

The delivery terms are specified in the articles “Conditions of access to the service”, “Conditions of subscription to the service” and “Conditions Viewing the Content and Recreational Content” of the Terms of Use.

You will find all the terms applicable to the service you signed up for in the Terms of Sale attached to this email.

Thank you
The VEEDZ team