TERMS OF SALE

Version of June 2020

Whereas

DIGITAL GLOBAL PASS, a simplified joint stock company (SAS), with share capital of €10,000, registered in the Aix-en-Provence Trade and Companies Register under number B 390 944 429/ EU VAT no. FR 91 390 944 429, whose registered office is located at 350 rue Denis Papin – Parc de la Duranne – Domaine du Tourillon – 13100 Aix-en-Provence – France (hereinafter the “Company” or “DGP” or “Digital Global Pass”), provides a service enabling users to view videos on demand by streaming on desktop and mobile devices. The topics include international news, politics, people, sport, extreme sport, humor, tutorials (do it yourself, decoration, cooking), entertainment (series, short films, feature films).

Access to the services provided on the site http://www.veedz.co.uk accessible on the mobile Internet (hereinafter referred to as the « Site ») means unqualified agreement with these provisions (hereinafter referred to as the “ToS”).

ARTICLE 0: DEFINITIONS

ToS:                            means these Terms of sale.

ISP:                            means an Internet service provider.

Contents:                   means the on-demand video(s) and/or short film(s) and/or series(s) provided to Users by Digital Global Pass. On-demand videos are intended to be streamed and available on http://www.veedz.co.uk their Mobile Device as part of the Service on their Device.

Digital Global Pass:   means DIGITAL GLOBAL PASS.

Plan:                           means signing up for the weekly or monthly plan, with a minimum duration of one week or one month (depending on the plan that you sign up for), to make unlimited use of the Service and to access the in under the Plan. The Plan is automatically renewed for successive periods of one week or one month, as the case may be, until terminated by the User under the conditions specified in the Terms of Sale.

Service:                      means the content provided by Digital Global Pass to Users under a Plan.

Site:                            means the website and/or web promotion pages (« landing page ») published by Digital Global Pass on which the Content is offered.

Promotional Material(s): means the material on which Digital Global Pass promotes its Service. These may include newsletters, websites, web pages, mobile banners.

Devices:                     means Desktop and Mobile Devices.

Desktop Device:        means anycurrent or future desktop device connected to a radio-electric telecommunications network, including in particular any computer (particularly of the PC, MAC kind), compatible connected TV allowing access to the Service.

Mobile devices:         means anycurrent or future mobile device connected to a radio-electric telecommunications network, including in particular any smartphone or compatible connected tablet allowing access to the Service.

User(s):                     means the person(s) who subscribed to the Service.

ARTICLE 1: PURPOSE

The purpose of these ToS  s to govern the conditions under which the Service is offered to User; this Service enables Users to view Content via streaming on Desktop and Mobile Devices. The Service offered by Digital Global Pass is a service accessible by subscription. On the http://www.veedz.co.uk website, promotional web pages or via the Applications. The Plan is billed to the User via Mobile Operator payment solutions.

The mere fact of using the Service means the outright acceptance of these ToS by the User.

ARTICLE 2: CONDITIONS FOR ACCESS TO SERVICE

2.1. Access to and use of the Service is reserved for adult individuals.

If the User is a minor individual, the User represents and acknowledges having obtained prior authorization from his/her parents or from the holder(s) of parental authority to subscribe to and use the Service. The holder(s) of parental responsibility have agreed to be guarantor(s) of the User’s compliance with all the provisions of these Terms of Sale. The holder(s) of parental responsibility are urged to monitor the use made by their children of access to the Service and to keep in mind that the Service is designed to reach a wide audience. It is the parents’ responsibility as their legal representative to determine which Service is or is not appropriate for their child(ren) and to monitor their use of the Service.

For use at the workplace, the User must request permission from their employer or supervisor.

2.2. In order to access the Service, the User must in particular:

–      have an Internet plan, and if applicable a mobile phone plan or an Android or IOS mobile device,

–      subscribe to the Plan on the Site, a promotional web page,

• comply with the conditions of use of its Terminal indicated by its manufacturer and its mobile telephone operator,
• check that the memory of their Device is not full,
• make sure that Device is compatible with the desired Content,
• go to http://www.veedz.co.uk to stream films on a desktop device,
• check that their email box is configured to receive emails from Digital Global Pass;
• enter accurate information when subscribing for a Plan and in particular their:
  • e-mail address,
  • ISP,
  • mobile phone number,
  • mobile phone operator.

Once the Plan has been subscribed, the User will receive an email confirming registration for the Plan containing his/her login details enabling him/her to access his/her Member Area and view the Content of his/her choice. The User is billed, as the case may be, on his invoice from ISPs or mobile telephone operators or on his bank account.

The Service is accessible to Users who have air time plans with mobile telephone operators Vodafone, EE, O2, H3G.

ARTICLE 3: CONDITIONS FOR ACCESS TO THE SERVICE

The User must perform the operations indicated below to subscribe to the Service (the Plan) in order to be able to view the Content(s) of his/her choice as part of the Service on his/her device. Means of payment: payment will be billed by the Mobile Operator.

• Payment billed by Mobile Operator

The User is asked to subscribe to the Service by paying via the mobile operator’s payment method.

• The User selects Content on the Site or a Digital Global Pass Promotion Material.
• An Internet window of the operator opens, the user can validate the payment by clicking on Confirm
• The User receives a confirmation of his Plan by text message from his mobile phone operator.
• The User receives a confirmation e-mail or text including his/her access to his/her Member Area, enabling him/her to log in and choose to view Content on the mobile and web media that he/she has selected for subscription to the Service.
• The User may at any time, via the Site or mobile applications, view the list of Content and Recreational Content available in connection with the Plan.

ARTICLE 4: CONDITIONS FOR VIEWING CONTENT AND RECREATIONAL CONTENT

• Plan Term 

A Plan is entered into for weekly or monthly periods and is automatically renewable by subsequent periods of one week or one month (depending on the initial term of the Plan subscribed) until termination by the User under the conditions mentioned in Article 5.5 of these ToS.

• Viewing of Content and Recreational Content in connection with Plan

After subscribing to the Service, the User receives access to his/her Member Space in which he/she can select the Content of his/her choice, to stream it on all devices.

The User may view as much Content as he/she wishes, from the Content offered.

• Duration of validity of access to view the list of Content

The User may view the selection of Content and view the Content on all devices for the period of validity of his/her Plan from his/her Member space.

• Member Space

Once their subscription has been confirmed, regardless of the billing method chosen, the User will receive an email from the Digital Global Pass summarizing their login credentials and password to access their members area on the Website. The user name is the email address entered at the time of subscription to their Plan. They are asked to go to their Member space to change the password assigned by Digital Global Pass.

Once registered, the User can access his/her Member Space on the Site or on the Application.

ARTICLE 5: PRICES AND PAYMENT

5.1. The prices applicable to the Service

The prices applicable to the Service are presented on the Service presentation screens and/or on the Promotional Materials. These prices are denominated in GBP (£) and all taxes included (incl. taxes).

Any change in the applicable statutory VAT rate shall be automatically added to the price of the Service on the date provided for by the regulations.

The applicable price may vary depending on the method of payment of the Service. The price indicated does not include any additional cost related to connection to the WAP or Internet, billed in addition by the mobile telephone operator.

The financial terms applicable to the Plan are governed by the ToS in force at the time of subscription.

5.2. Payment methods

Payment for the Service subscribed to by the User shall be billed to his/her mobile telephone operator’s bill.

5.3. Withdrawal period

In accordance with French consumer rights’ legislation (French Consumer Code, article L. 121-21), we hereby inform the User that they have a period of fourteen (14) clear days from acceptance of and subscription to the Service to exercise their right of withdrawal without having to provide any justification for the said withdrawal or pay any penalties, with the exception, where applicable, of the return costs.

The fourteen (14) day period shall run from the date on which the agreement is entered into.

To exercise their right of withdrawal, the User must notify us of their decision by means of a straightforward statement to be sent to us as soon as possible:

• by e-mail: customer@veedz.co.uk;

• by call : 03332108339

• by regular mail to the following address (does not require  postage):

Service Client Libre Réponse 94119 – 13629 Aix en Provence cedex 1

The User must specify in their request the following items in order to enable the processing of their request:

– the full contact details (surname, first name, postal address, email address) of the User;

– the name of the relevant department;

– the reason for the request;

– the User’s telephone number and/or email address as provided at the time of subscription;

– the payment method used;

– the mobile phone number;

– bank account details.

An acknowledgment of receipt is sent to the User by email when we receive their request for withdrawal.

If the User withdraws from this agreement, the Company shall refund all payments received from the User no later than fourteen days from the day on which the Company is informed of their decision to withdraw from this agreement.

5.4. Canceling the Plan

Customers who wish to cancel their plan are asked to refer to the provisions relating to this subject from the « Cancel Your Plan » or « Pricing terms and conditions » section on the Website home page.

ARTICLE 6 – USER LIABILITY

If requested, the User undertakes, during the subscription process, to provide complete and truthful information.

The User is informed that in the event of a choice, incorrect or omitted information on its part or non-compliance with the subscription procedure, the price of the Service will be debited to it, even if the User’s e-mail address has not been duly entered or is inaccurate or if the User’s Terminal cannot read the chosen Content.

The User is solely liable for the use he/she makes of his/her mobile telephone line which he/she owns and his/her access to the Internet. Therefore, any subscription to the Service made through their mobile phone line and/or Internet access is deemed to have been made solely by the User.

The User is authorized to subscribe to the Service and to view the Content via streaming on the Android, IOS and Desktop Device Applications solely for their personal use. In particular, the User is prohibited from using the Service for business, commercial or promotional purposes.

The User is also prohibited from:

• assigning, transmitting or transferring reproductions of the Content or Recreational Content, assigning, offering, making available, renting the Content(s) or Recreational Content, by any means whatsoever;
• publishing, online or otherwise, or distributing any image, sound, file, graphic, animation or any other element of any Content or Recreational Content,
• using the Service in a manner that may directly or indirectly infringe the Publisher’s or a third party’s intellectual property rights, and that may in particular cause damage to one’s honor, personal or family privacy, the likeness of third parties or morality;
• extracting by permanent or temporary transfer all or a quantitatively or qualitatively a substantial part of the Content or Recreational Content or database comprising the Service on another medium, by any means and in any form whatsoever, as well as the reuse by public communication of all or a quantitatively or qualitatively substantial part of the Content or Recreational Content, in any form whatsoever;
• attempt to perform any of these actions.

ARTICLE 7: INTELLECTUAL PROPERTY

The User is informed and expressly acknowledges that any Content or Recreational Content, graphic document or software offered in connection with the Service, and more generally the entire Service is protected by the laws relating to intellectual property and is the property of Digital Global Pass, its successors in title or the third party owner of the copyright. All copyright of authors, composers and publishers of Content or Recreational Content disseminated and reproduced on the Digital Global Pass websites and/or its promotional web pages are reserved.

Any use of such works other than for the private use of the Content or the Recreational Content in accordance with the provisions of these ToS is prohibited.

The authorization to view the Content(s) granted to the User, in return for payment, does not confer on it any title or property rights, which remain reserved for their authors and assigns. This authorization is granted on a non-exclusive, non-assignable and non-transferable basis. Any other use is expressly prohibited. In particular, the User is not authorized to copy, reproduce, translate, extract, modify or spin off products from any Content or Recreational Content or any component of the Service.

The brands, whether figurative or not (hereinafter together « the brands ») displayed on this Site or in any newsletter are brands, whether registered or not, belonging to Digital Global Pass and third parties. The mention of the brands on this Site does not in any way implicitly or explicitly constitute a concession of the right of use, a license or any authorization relating to the said brands without a written agreement from Digital Global Pass or the relevant third party. Any use not explicitly authorized by the holders of the brands mentioned on the Website and in its content, other than that granted hereunder, is strictly prohibited. Digital Global Pass warns the User against any legal action that might be taken by the latter to ensure compliance with its intellectual property rights, including at the criminal level.

ARTICLE 8: DIGITAL GLOBAL PASS’S LIABILITY

As the Service offered by Digital Global Pass is based on the use of complex technologies, Digital Global Pass makes no undertaking to obtain a given outcome and no such undertaking may be required of it in respect of the provision of the Service; Digital Global Pass’ only commitment is to provide the means.

Digital Global Pass shall make its best efforts to make the Service accessible at all times, excluding cases of force majeure, events beyond its control and maintenance operations necessary to ensure the proper operation of the Service.

Without prejudice to the above, the User acknowledges that the Service is provided to him/her « as is » by Digital Global Pass and without any implicit or explicit guarantee of any kind, in particular with regard to the User’s complete satisfaction.

The User acknowledges in particular that they may not hold the Digital Global Pass liable if they believe that the Service and/or their Content does not meet their expectations.

Notwithstanding any exemption from liability stipulated elsewhere in these Terms of Sale, Digital Global Pass shall not be liable in particular in the following cases:

• – difficulties in accessing the Service due to total or partial non-compliance by the User of their obligations, the use by the User of devices not suited to the characteristics of the Service or the Content offered, a failure and/or overload of telecommunications networks or due to third parties, and in particular telephone operators;
• contamination by virus or any other risk factor related to the Content, Service and the User’s devices, or other malicious intrusion by third parties despite the reasonable security measures put in place by Digital Global Pass,
• improper use of the Service by the User;
• damage that the User’s equipment may suffer, for which the User is entirely liable.
• infringement by a User of the rights of a third party, including infringement of intellectual property and copyright rights,

In particular, Digital Global Pass shall not be liable for any interruptions to the Services due to causes not directly attributable to it and/or beyond its control, for example due to a malfunction of the telephone network.

As part of the provision of the Service, Digital Global Pass is therefore required to use the services and distribution networks of third-party companies, over which it has no control.

Digital Global Pass cannot therefore be held liable in particular for possible delays in the distribution of the Content ordered by the User, permanent or temporary interruptions in the transmission of data to the User’s Device, or for any other service provided by a third party.

The Service may be suspended by the Digital Global Pass for maintenance purposes for periods not generally exceeding 48 hours, without the User being able to demand any compensation.

Digital Global Pass may, at any time, stop providing the Service, in whole or in part.

It is expressly agreed that if Digital Global Pass were to be held liable, such liability would in any event be limited to compensation only for the direct losses, to the exclusion of any indirect losses, whatever they may be (such as, notably, disappearance, loss, damage to data and/or any damage likely to alter the User’s equipment).

The Site may contain images and links to websites managed by third parties (« Third-Party Sites »). Digital Global Pass has no control over the Third-Party Sites and assumes no liability for their content, including the content of links presented on the Third-Party Sites, or any modifications or updates made to a Third-Party Site. Digital Global Pass is not liable for the dissemination on the Web or any other form of transmission received from a Third-Party Site, or even for the malfunction of the Third-Party Site(s). These links are provided by Digital Global Pass for convenience only, and the inclusion of any link does not mean that Digital Global Pass approves the content of such sites or implies any association between Digital Global Pass and the operators of such sites. Users are responsible for reading and complying with any charter relating to the protection of privacy displayed on the Third-Party Sites, as well as their terms of use.

Digital Global Pass endeavors to deliver the Content ordered as quickly as possible. However, in order to use the services and distribution networks of third-party companies over which  Digital Global Pass has no influence in terms of availability, Digital Global Pass shall not be liable for any delays in the transfer of the Content ordered by the User on a per-item basis or by plan, nor for a temporary or permanent interruption of the transmission of data to the User’s mobile phone or computer if this is not caused by Digital Global Pass. Digital Global Pass reserves the right to temporarily suspend access to the products for maintenance and repair work on the Website.

Use of the Content available at Digital Global Pass requires the use of certain technical systems such as mobile phones, computers, computer programs, means of transmission, telecommunication services and other services of third-party companies, which may result in additional costs. These costs shall be borne by the User. Digital Global Pass does not provide any of these technical systems and is not liable for them.

ARTICLE 9 – PROTECTION OF PERSONAL CUSTOMER DATA

Whereas

The following information is provided to you so that you can become aware of the commitments in terms of the protection of the Digital Global Pass’ personal data, the rights you have in this respect, and the conditions under which your personal data are collected, processed, stored and archived.

All of the Company’s commitments are described in its applicable personal data protection policy (the data protection policy) available on request from the following address: rgpd@digitalgp.com or on the website www.dgp-legal.com/donnees-personnelles-dgp/.

As part of its business, Digital Global Pass carries out automatic processing of your personal data (hereinafter “processing”). Accordingly, Digital Global Pass may collect your personal data when it:

• offers you services;
• responds to your requests regarding the use of its services

The personal data processed by Digital Global Pass

Categories of Personal Data Processed

In the context of your contractual or commercial relationship with Digital Global Pass the following categories of personal data are principally collected:

• Personal data disclosed by you (data that the Digital Global Pass may collect when you subscribe for products and services it provides or distributes or reports to its partners);
• Personal data on the operation of products and services, in particular when using online services;
• Personal data from third parties, other services or public information when allowed;
• Personal Data inferred or calculated by the Company in compliance with data protection requirements.

As a rule, Digital Global Pass does not process personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, health data, genetic data and biometric data for the purpose of uniquely identifying an individual, or data on an individual’s sex life or sexual orientation. Such processing will only be implemented by the Company, if authorized by regulation or if you have given your consent, for example by subscribing or using services for that purpose, such as community services or meetings, or by choosing to provide them to us.

The Legal Basis for the Collection of your Personal Data

In compliance with data protection regulations^[1], Digital Global Pass collects your personal data and implements a processing respecting the rights of its customers on the basis of your consent, where necessary for the performance of pre-contractual or contractual measures, to comply with its legal or regulatory obligations or where justified by its legitimate interests.

By way of example, the following are considered to be in the legitimate interests of Digital Global Pass: the improvement of the knowledge, segmentation, profiling or prospecting of its customers.

The legal and regulatory requirements by which Digital Global Pass is bound are described in its Personal Data Protection Policy.

Duration of Data Storage

Personal data are stored in accordance with the duration required for the purposes for which they are collected, either during the term of the agreement, plus the legal time-bar periods, or to ensure compliance with the legal or regulatory obligations to which Digital Global Pass is bound.

The storage periods for personal data are specified in the personal data protection policy available on the website www.dgp-legal.com/donnees-personnelles-dgp.

Recipients of Personal Data Processed by Digital Global Pass

The personal data collected, as well as the personal data subsequently gathered by Digital Global Pass, are intended for it as the Data Controller. As such, it ensures that only authorized persons can access it.

Your data may be communicated, shared or pooled by companies in the Digital Virgo group. They may be communicated to their service providers, partners, third parties you have authorized or to third parties in order to meet legal or regulatory obligations or for the execution of contractual measures.

The third parties likely to be recipients of your data are listed in the personal data protection policy.

Digital Global Pass is not responsible for the processing of your personal data which you may have authorized to third parties and which are not shared with them, such as social media. It is your responsibility to refer to the data protection policies of these third parties to verify the conditions of the processing carried out or to exercise your rights in respect of this processing.

Purposes of Processing

The personal data collected will be used for the purposes indicated in the personal data protection policy available on the website, such as the use of the services offered by Digital Global Pass and the management of access to the service.

Security Measures

Digital Global Pass takes into consideration the nature of the personal data and the risks involved in the processing and the technical, physical and organizational measures necessary to safeguard the security of the personal data and prevent them from being distorted, damaged or accessed by unauthorized third parties.

Digital Global Pass selects subcontractors or service providers that provide safeguards in terms of quality, security, reliability and resources to ensure the implementation of technical and organizational measures, including with regard to the security of processing. Sub-contractors and service providers undertake to maintain confidentiality levels that are at least the same as those of Digital Global Pass.

To secure transfers outside the European Union, Digital Global Pass may, for example, put in place Binding Corporate Rules (BCR) or any other clauses safeguarding data security, in order to control flows. Where applicable, flows outside the European Union implemented by the Digital Global Pass are covered by the personal data protection policy available at the following address: www.dgp-legal.com/donnees-personnelles-dgp.

Your Rights

Your rights with regard to the protection of your personal data may be exercised solely in accordance with the terms and conditions provided for in the personal data protection policy available on the website and by the regulations relating to the protection of personal data.

On this data, you have dedicated rights:

• a right to information relating in particular to the purposes, legal bases for the processing, the recipients, the existence of a transfer outside the European Union or the duration of the storage of your data;
• a right of access allowing you to have confirmation that personal data about you is being processed;
• a right of rectification allowing your data to be rectified or supplemented;
• a right to erasure where: your personal data are no longer necessary for the purposes for which they were collected; you have withdrawn your consent; you object to the processing concerning you; the processing does not comply with the applicable legal and regulatory provisions; and where the personal data relates to children under the age of 16 in some cases, provided that one of the legal conditions does not apply;
• a right to take your data with you ( portability) relating to personal data, which does not infringe the rights and freedoms of third parties and exclusively under the conditions set out in the data protection policy;
• a right to object;
• a right to limit data, in particular when the processing is unlawful;
• a right to complain to the designated supervisory authority, the CNIL;
• a right to give instructions concerning the storage, erasure and communication of your data after your death to a trusted third party designated by decree.

Digital Global Pass would like to inform you that failure to complete or change your data may have consequences for the processing of certain requests in the course of the contractual relationship, and that your request in connection with the exercise of your rights will be stored for monitoring purposes.

These rights may be exercised electronically at the following address rgpd@digitalvirgo.com or by mail to the following address Service GDPR, 350 rue Denis Lapin 13 594 Aix en Provence Cedex 3 accompanied by a copy of any identity document that you have signed.

Digital Global Pass has appointed a Data Protection Officer with the following contact details: rgpd@digitalvirgo.com

Profiling and Scoring

During your relationship with Digital Global Pass, you may be subject to marketing profiling, so that Digital Global Pass may offer services and products that meet your expectations, profile and needs.

Promotion of Services

Subject to legal exceptions, Digital Global Pass may only send you information about its services and products if the said services or products are similar to those to which you have already subscribed to or consented to at the time of collecting the email address or your personal contact details. You may unsubscribe at any time by clicking on the link in the email or by answering STOP within the text message received.

ARTICLE 10 – CLAIMS

Any complaint submitted by the User to DGP may only relate to the 12 (twelve) months preceding the date of receipt of said complaint. It must be in writing and sent either by post to the following address:  Service Client – Libre Réponse 94119 – 13 629 Aix-en-Provence 1 – France (mailing does not require postage) or or by email to: customer@veedz.co.uk. DGP shall not be required to process any requests submitted by other methods. To be admissible, any request must include at least the following information:

– the full contact details (surname, first name, postal address, email address) of the User;

– the name of the relevant department;

– the reason for the request;

– the User’s telephone number as provided at the time of subscription;

– the payment method used;

– the mobile phone number;

– a copy of the payment systems operator’s detailed invoice;

– bank account details.

ARTICLE 11 – AGREEMENT BETWEEN THE PARTIES

The ToS are a contract governing the relationship between Digital Global Pass and the User. They supersede all previous provisions and express all the rights and obligations of the User and DGP under this agreement.

Failure by one of the parties not to claim a breach by the other party of any of the obligations referred to herein may not be interpreted for the future as a waiver of the obligation in question.

If one or more provisions of the ToU are held to be invalid or held as such pursuant to a law, a regulation or following a final decision by a court with jurisdiction, the other provisions shall retain their full force and effect.

ARTICLE 12 – DISPUTES

These ToU shall be governed by French law.

In the event of a dispute (for which only French courts will have jurisdiction), the User shall first contact DGP to find an out-of-court solution.

Mediation of Consumer Disputes:

In accordance with the provisions of the French Consumer Code on “the process of mediation of consumer disputes,” the User is entitled to use, free of charge, the mediation service offered by DGP. The « consumer rights » mediator thus provided is MEDICYS.

After prior written steps taken by Users with DGP, this mediator may be contacted for any consumer dispute whose settlement has not been successful, in the following manner:

– electronically: www.medicys.fr;

– or by post: MEDICYS-Centre de Médiation et Règlement Amiable des Huissiers de Justice, 73, Boulevard de Clichy, 75009, Paris

If there is any dispute relating to the interpretation, performance and/or validity of these ToU that cannot be resolved out of court, the rules of legal jurisdiction shall apply.  

ARTICLE 13: TERM

The term of these Terms of Sale is limited to the use of the Service by the User.

For the Services (such as a Plan) offered by Digital Global Pass, the User is informed that the subscription period for such services may be limited, depending on the mobile telephone operators or ISPs, up to an amount reached over a given period. In the latter case, as soon as this limit is reached, the User’s subscription to the Service is automatically terminated, except for the User expressly stating his/her intention to renew it.

At any time, the User may interrupt his/her subscription by following the procedure for unsubscribing from his/her ISP or mobile telephone operator.

Digital Global Pass reserves the right, without formality and automatically, to terminate the agreement to use the Service granted to the User without compensation and without the right to a refund, in the event of a breach of one of the clauses of these Terms of Sale and in particular of the obligations incumbent on Users.

ARTICLE 14: COMPLAINTS

Any complaint submitted by the User to DGP may only relate to the 12 (twelve) months preceding the date of receipt of said complaint. It must be made in writing and sent:

– or by post to the following address:

Service client – Libre Réponse 94119, 13629 Aix en Provence 1, France (the sending of the letter does not require postmarking)

– or by call : 03332108339

– or by sending an email to customer@veedz.co.uk.

DGP shall not be required to process any requests submitted by other methods.

To be admissible, any request must include at least the following information:

– the full contact details (surname, first name, postal address, email address) of the User;

– the name of the relevant department;

– the reason for the request;

– the User’s telephone number and/or email address as provided at the time of subscription;

– the payment method used;

– the mobile phone number;

– a copy of the payment systems operator’s detailed invoice:

– bank account details.

ARTICLE 15: APPLICABLE LAW AND JURISDICTION

These ToU shall be governed by French law.

In the event of a dispute (for which only French courts will have jurisdiction), the User shall first contact DGP to find an out-of-court solution.

Mediation of Consumer Disputes:

In accordance with the provisions of the French Consumer Code on “the process of mediation of consumer disputes,” the User is entitled to use, free of charge, the mediation service offered by DGP. The « consumer rights » mediator thus provided is MEDICYS.

After prior written steps taken by Users with DGP, this mediator may be contacted for any consumer dispute whose settlement has not been successful, in the following manner:

– electronically: www.medicys.fr;

– or by post: MEDICYS-Centre de Médiation et Règlement Amiable des Huissiers de Justice, 73, Boulevard de Clichy, 75009, Paris

If there is any dispute relating to the interpretation, performance and/or validity of these ToU that cannot be resolved out of court, the rules of legal jurisdiction shall apply.  

ARTICLE 16: OTHER

The parties agree that their relations will be governed solely by these Terms of Sale.

Contact – LEGAL NOTES

Site published by Digital Global Pass

Simplified joint stock company (SAS) with capital of €10,000

Registered in the Ai-en-Provence Trade and Companies Register under number B 390 944 429. Registered office is located at 350 rue Denis Lapin CS 90554 13594 Aix-en-Provence Cedex 3 – France

Intra-community VAT number: FR 91 390 944 429.

Publication Manager:

Guillaume BRICHE

User Department

Email address: customer@veedz.co.uk

By post (does not require postmarking):

Service Client Libre Réponse 94119 – 13629 Aix en Provence cedex 1

Host
Amazon Web Services EMEA SARL

38 Avenue John F. Kennedy, L-1855 Luxembourg

Telephone number: 00352 2789 0057

http://aws.amazon.com

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[1] General Data Protection Regulation no. 2016/679 of 27 April 2016