Right of Withdrawal
1. Right of Withdrawal
1.1 Exercise of the Right of Withdrawal
In accordance with the legislation in force in area of consumers’ rights, we hereby inform the Customer that they have a period of fourteen (14) clear days from acceptance of and subscription to the Service to exercise their right of withdrawal without having to provide any justification for the said withdrawal or pay any penalties, with the exception, where applicable, of the return costs.
The fourteen (14) days period shall run from the date on which the agreement is entered into.
To exercise their right of withdrawal, the Customer must notify us of their decision by means of a clear declaration to be sent to us as soon as possible:
- by e-mail: firstname.lastname@example.org
- by regular mail to be sent to the following address (does not require postmarking): Customer Service, Libre Réponse 94119 – 13629 Aix en Provence cedex 1
The Customer must specify in their request the following items in order to enable their processing:
- the full contact details (last name, first name, postal address, email address) of the Customer;
- the name of the relevant department;
- the subject of the request;
- the Customer’s email address as provided at the time of subscription;
- the payment method used;
- bank account details.
An acknowledgment of receipt is sent to the Customer by email when we receive their request for withdrawal.
The Customer is informed that in accordance with the legislation in force in the area of consumers’ rights, no right of withdrawal may be exercised in connection with the purchase of audio or video recordings or computer software from the moment in which they have been unlocked by the consumer after delivery.
Accordingly, the Customer acknowledges that they do not have the right to cancel any purchase made on per-item basis or when the digital product supplied by DVE has been unlocked by the Customer.
In the event of withdrawal by the Customer in respect of these General Terms and Conditions, we shall refund all payments received by the Customer no later than (14) fourteen days from the day on which the Company is informed of their decision to withdraw from this agreement.